Scope: Big company, diverse functions, lots of data, regulatory + compliance needs, large geography, reduction in budget and a need for quality training.
ATD TK 2015 speakers: Kimberly Green and Erika Steponik of Blue Shield California.
Several years ago, Blue Shield took the classical approach to training:
Build something in-depth to deliver in a classroom and invite everyone there for a day.
If you have ever made such training, you know what the issues are: Time, budget, lost opportunities, attention, travel…
Today, they have opted for Nano Modules:
According to the speakers, these modules have multiple benefits: They are repeatable, scalable, flexible and much more economical.
To make it work, we were told to standardise the look and feel of the modules and catalogue them well. This leads to a good, secure and trustworthy feel for the users. In addition, it is important to have an intuitive centralised system that reduces barriers to access and learning. In short, once again, form sells function.
If I understood what Blue Shield is delivering to their learners, we are however only talking about giving pockets of knowledge.
I say “only” because I am not convinced that delivering knowledge = learning. But that doesn’t make the session irrelevant.
In Belgium, one of the organisations I work for is working hard to create a truly flipped-classroom experience. The concept is simple: Put the knowledge-acquiring part of learning out of the classroom so that training time is us to better effect. It works much better than before.
If we could further reduce and compartmentalise that knowledge-acquiring in the way Blue Shield have done, maybe we could make it even better.
Food for thought…
Thanks for reading