JD Dillon on Breaking Down Silos to Release Organisational Potential

First things first: JD just saved my conference. My first iteration of “Practical Use of Social Media for Formal Learning” was at 10.30 this morning. At exactly 10.10 my computer battery announced it was going to run out. And yes, I had left my US adaptor in my hotel… across the road… …again. Just before […]

ASTDTK14: Experimenting and Engaging to Create Effective Learning

As the days distance me from Las Vegas and the ASTD Techknowledge Conference, the eternal presenter in me is looking for the message, the one big takeaway, the answer to the 3 most important questions: “What is the point? What do you want from me? What’s in it for me?” My answer today is that […]

Online Community Management Tips and Best Practices

This post delivers advice, references and best practices for the major steps of online community management: Objective setting, branding, workload, user-types, engagement strategy and measuring success.   For the purposes of this post, the definition of “online community” is “a virtual community that allows members to communicate and share in various ways via an online […]

Community Management Training (French)

A short overview of the “community management” training programme I created for French speaking government organisation….   Objectif de la formation = « Savoir comment gérer efficacement une communauté afin de la faire vivre » Une prise de conscience de temps, ressources, enjeux et « best practices »   Une offre de formation créée sur mesure et focalisée sur […]

Emma Williamson talks “Online Community Management”

Many companies are getting on the social media train, thinking about how different online platforms can help to create better internal and external collaboration, branding, knowledge sharing etc… In the social hype, mistakes are made and lessons learnt. Sometimes it helps to have a little help…   For this post, I interviewed Social Media Strategist […]