Blog Archives

Communication – diverse references

After a fun 2 days full of communication exercises and learning with IT consultants last week, I delivered the following references to the participants. Maybe there is something in here you can learn from?

General references

Basic communication

“Advanced communication”

Commercial communication

Presentation skills

Assertiveness/Stress

  • Book on “ego states”, how you build your own “story” and all things “transactional analysis psychology”: TA Today
  • 10min video on “ego states” – how your perception of the other person impacts your ability to behave in the way you want

Thanks for reading!

@dan_steer

Random things to do when presenting

..list created by trainees recently

 

  • Modulate your voice VISA
  • Share eye contact
  • Deliberate gesticulation, not waving hands around for nothing
  • Deliberate walking around; not hot-flooring
  • Introduction with message and/or agenda
  • Power position
  • Strong positive words
  • No fidgeting
  • Avoid long phrases and lots of details
  • Only say useful things!
  • Finish with the key message, like the diamond structure says
  • Use humour and be light-hearted where possible
  • Enthusiasm
  • Smile!
  • Stay and look calm
  • Use visual supports
  • Build up imagery step-by-step when necessary
  • After interruptions, rewind and replay
  • Only do 1 thing at a time