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It’s true. My last CEO did a great job of making me sure I wanted to leave. He officially joined the company in January of 2008, but I personally never saw him being active until the middle of February. In those first 6 weeks, he went around the rest of the world on a […]
We all know what active listening means, right? ..and of course, everyone knows what empathy is! Well today I have coined this term: “Active Empathy” Read on… Empathy does not mean “seeing things from your point of view” … When I started up in Sitel some years ago, the training guys told me that […]