The consultant you want to hire

One day, a client asked his consultant: “I have a problem. Can you help?”

The consultant replied: “If you want to discuss new solutions, please call my Resource Manager, Pierre.”

The next day, the client repeated his question to a competing consultant, working on the same project.

This consultant replied: “Is it about Java?” and when the client said “No”, the conversation slowly died.

On day 3, the frustrated client spoke with another consultant, again from a competing firm: “I have a problem. Can you help?”

Exercising beautiful active-empathy skills, the consultant found out exactly what the client needed.

Unfortunately, this wasn’t a problem she could solve.

On day 4, the client met the consultant he had been waiting for. Like the consultant before, having successfully understood the problem, one out of his own area of expertise, this consultant took the issue away and back to his business. His colleagues were able to take the ball and run with it. A few weeks later, he went back to his client to see how things had progressed.

Work in progress. Things looking good. Client happy.

Are you the consultant we have been waiting for?

Published by Dan Steer

For the last 17 years, I have been helping businesses and individuals to achieve their goals through delivery of tailor-made learning and development initiatives. Most of the time, I deliver training, coach individuals, facilitate brainstorming sessions, round-table meetings and workshops. As a consultant, I help my clients to promote and profit from the infinite learning opportunities within and without their own organisation, drawing on my L+D management experience, strategic approach and creativity, As a speaker, I inspire through story, humour and pertinent little bits of theory. I believe that the world would be a better place if people were happily working on their mission with competence and alignment to personal values. As a freelance worker since 2008, I have helped more than 11000 individuals to improve their presentation, communication, commercial, leadership and negotiation skills. I confront people with their own behaviour and convictions, facilitating and giving pertinent feedback and clear ideas on where to continue good work and improve. I seek to satisfy my clients with creative and to-the-point solutions… …and I make music, but no-one pays me much for it yet :-) First single here: https://www.youtube.com/watch?v=x0ShlY95X4E

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