If you want to show value, you’ve gotta have business acumen

ASTD2012 is evolving nicely for me and certain themes are starting to form. My focus today is on the future value of Learning+Development people to the organisation. According to Kevin Cope “Business Acumen” is one of the big missing links in the skill set of many professionals… …that includes Learning+Development people. Once you understand the core drivers of any business, you can get to work on them, create and show your value.


There are 5 basic business drivers that your people ought to understand… ..and 5 basic business drivers you need to influence with Learning+Development.


Your oxygen supply, more important than your mother, the king of all business.

Is cash good? Yes? Is lots of cash good? No? How much cash should you have? Enough to cover expenses, Capex and a little more for a rainy-day…

What does this mean for L+D? How can we have an impact on the business cash situation?

  • Increase retention – recruitment costs too much. Stop it.
  • Pay slower and get paid faster
  • Reduce costs


Lots or little, you’ve got to have profit. Not-for-profit organisations too. If you are making less then you are spending, you will not fulfil your mission. Simple.

To increase profit you can either increase your price or decrease your costs.

What does this mean for L+D? How can we have an impact on the business profit situation?

  • Improve sales training
  • Onboard faster
  • Reduce costs



An asset is defined as anything you own that can be useful. You can measure your asset situation in terms asset “strength” and “utilisation”.

What L+D be doing to develop the asset situation? How can we have an impact on the asset situation?

  • Reduce under-performing assets
  • If you don’t need it, don’t order it
  • Measure the output of your assets


Growth is commonly defined as an increase in your business performance. It’s important for 3 key reasons:

  • Shareholders want it
  • The desire for growth pushes people to innovate
  • It attracts the best and brightest people

Why does L+D care about growth? How can we help drive growth?

  • Develop good leaders and high-performers
  • Get involved in culture-shaping and acquisition integration
  • Anticipate workforce staffing – you need to understand the business


There are 2 types of people: Employees and customers. These are the people that will bring you all of the other 4 key business drivers (cash, profit, assets, growth)

What does the business-savvy L+D professional need to do on the subject people? Maybe you think

Regarding employees in the business that you need to develop:

  • Create good leaders
  • Build engagement of employees
  • Help people understand the big-picture

Regarding your customers:

  • Anticipate the future needs of your customers
  • Assume your customers are not entirely satisfied. Get closer to them.


At the end of the session, things got interesting: HR people tend to focus on people; CEOs focus on growth and profit; Finance focuses on profit and cash. This is a problem.

Making a business case for your learning initiative? Focus on the right people. The ones who have to back it.

Show your business acumen!


Thanks for reading!


Published by Dan Steer

For the last 17 years, I have been helping businesses and individuals to achieve their goals through delivery of tailor-made learning and development initiatives. Most of the time, I deliver training, coach individuals, facilitate brainstorming sessions, round-table meetings and workshops. As a consultant, I help my clients to promote and profit from the infinite learning opportunities within and without their own organisation, drawing on my L+D management experience, strategic approach and creativity, As a speaker, I inspire through story, humour and pertinent little bits of theory. I believe that the world would be a better place if people were happily working on their mission with competence and alignment to personal values. As a freelance worker since 2008, I have helped more than 11000 individuals to improve their presentation, communication, commercial, leadership and negotiation skills. I confront people with their own behaviour and convictions, facilitating and giving pertinent feedback and clear ideas on where to continue good work and improve. I seek to satisfy my clients with creative and to-the-point solutions… …and I make music, but no-one pays me much for it yet :-) First single here: https://www.youtube.com/watch?v=x0ShlY95X4E

Join the Conversation


Leave a comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: