Sitel is a performance improvement driven company. “Green is not good enough”. We are constantly moving forward and constantly looking for ways to improve.
The goal of my department is to support our corporate objectives through learning and development for all Sitel associates. Our success is that of the individual.
Having followed a public training session with Dan on how to facilitate a brainstorming session, I saw an opportunity to achieve
that mission and decided to implement it internally.
Innovation is a tool I believe each line manager should carry on their tool belt. This training helps participants to fulfil the strategic and business-driven need for improvement by identifying relevant operational actions.
In a highly interactive training environment, participants learnt how brainstorming can be done. We trained 37 different people and I am very satisfied with the work.